Here’s a straightforward workaround which permits different experts to work inside the same FixMe.IT remote session all the while.
In the first place, begin another session with the remote customer and run the Remote Desktop Control operation.
Run the FixMe.IT Client application to get another Client ID on the remote machine.
Pass the Client ID along to the second tech who’s hoping to interface. The second tech will utilize this ID to begin another session and interface with a similar remote customer.
Now, both specialists are associated with a similar machine and can either see/work at the same time on that machine or detach one of the running tech sessions leaving just a solitary tech.
If it’s not too much trouble note notwithstanding, that Microsoft Windows does not permit utilizing the remote mouse gadget by various clients at the same time. This implies the two specialists associated with a similar customer should alternate in controlling the remote mouse.
The cool thing is that your customer will have the capacity to see two FixMe.IT visit boards on their desktop, as in fact these are two separate remote sessions running simultaneously on their remote machine. This will permit them to send documents and messages to you or your partner without making a wreck of it, and end every session independently if required.