Techinline provides IT experts, technicians, and support managers with a powerful remote desktop tool for delivering instant technical assistance to their clients.
Key Remote Support Features
- Two-way desktop sharing
- Interface with a remote PC screen or impart your own particular screen to a client.
- Unattended Access
- Arrange up to 150 PCs for unattended access with your permit and compose them by gatherings for helpful administration.
- Restart in Experimental Mode
- Restart a remote PC in Experimental Mode and naturally proceed with your bolster session.
- Move and customize Document Exchange
- Move and customize documents and envelopes specifically to/from the remote desktop window.
- Shared Clipboard
- Offer clipboard information (content, pictures, documents, and so forth.) between your own particular and client's PCs.
- Multi-Screen Route
- Effortlessly view and control any number of screens associated with the remote PC.
- Auto Parchment and Auto Scale
- Helpfully explore the client's screen when its determination is higher than yours.
- MSI Bundle
- Mass send the Customer application utilizing Bunch Arrangement or incorporate it as a component of your product bundle.
- Session Reporting
- Log your bolster sessions, make custom notes, and track the time spent supporting your clients.
- Ctrl-Alt-Erase Blend
- Send a Ctrl-Alt-Erase blend to the remote PC to logon or change a Windows secret word.
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Multi-Session Support
Run and manage an unlimited number of concurrent support sessions.
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Reboot and Automatically Reconnect
Restart a remote computer without terminating an active support session.
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Admin Rights Not Required
Customer doesn't require admin rights to run the Techinline app.
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Built-in Text Chat
Exchange instant text messages with the remote client using a built-in live chat.
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Magnifier Tool
View a portion of the remote screen with its original resolution in Auto Scale mode.
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Laser Pointer Tool
Useful for training customers to perform certain tasks on their computer.
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Drawing Tool
Draw on the remote screen to help the customer understand your instructions.
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Video Session Recording
Capture active support sessions for auditing and training. Recorded sessions are stored locally on the expert's computer and can be viewed at any time.
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Perform Administrative Tasks
Install software, change system-wide settings, and perform other tasks that require administrative rights on the remote computer.
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Logoff-Logon and Switch User
Remotely logoff/logon on a customer's computer to perform various tasks without interrupting the active session.
Simple and fast connection to a remote computer
Connect to a remote client in three simple steps without configuring network settings or installing software.
All your clients have to do is open a webpage and tell you their 6-digit Client ID number.
Remote Support of Unattended Computers*
Setup an unattended client application on the remote computer or server and connect at any time without the client's presence or involvement.
Perform the same operations in unattended mode that are available during a regular session.
*A single subscription license allows to configure up to 150 machines for unattended access.
The unattended access feature is not available for Per-Session accounts.
Best performance and highest reliability
Techinline is based on a network of communication servers distributed in various regions across the world. This system identifies the optimal connection path between the Expert and Client and reroutes to another communication server if the original server fails or is disregarded for any reason.
Access your clients transparently behind firewalls, proxy, NAT
No matter where you or your clients are located, you will always be able to run a support session and connect to the client's computer without reconfiguring any network setings.
Designed for maximum security and protection
All communication between the Expert and Client is transmitted through HTTPS protocol. Techinline uses industry-standard 256-bit SSL encryption technology to ensure complete security and confidentiality of the support session.
Provide your clients with branded support
Integrate the client support page directly into your own company's website design! This ensures that your customers will request support directly from your website and simplify the entire connection process.
