Whether you’re doing a free trial of FixMe.IT or as of now utilizing our item to give remote technical support administrations, you can simply depend on our group’s proficient direction and quick help. As a major aspect of our consistent site classification, we’ll share a couple of other prominent client bolster cases alongside tips that some of you may discover valuable.
Redesigning FixMe.IT to work with various video cards
A client as of late reported that FixMe.IT neglected to reflect the greater part of the screens associated with the remote machine, mostly demonstrating a portion of the screens as opposed to giving the full picture. Our bolster colleague led a top to bottom examination of the issue and found that it could be credited to having numerous screens associated with various video connectors, and this could be experienced on Windows 8 or later forms of the OS. Therefore, we’ve made a couple changes to the application, which settled the issue.
Keep in mind that whether there’s an issue that keeps you from getting the best experience of our item, the FixMe.IT bolster group is here to offer assistance. Try not to waver to get in touch with us straightforwardly, send a tweet, or leave us a private message on Facebook. We’ll do our best to be quick as a glimmer!
Designing McAfee Venture Version to work with FixMe.IT
A forthcoming client doing a free trial of FixMe.IT reported that their group couldn’t run the remote control operation and set up unattended access on remote machines for an obscure reason. After over a week-long examination of what may have brought about the issue, our bolster group at last found that McAfee Endeavor Version running on greatest security settings anticipates catching the remote screen and cause the depicted issues. Subsequently, we recorded a false positive report to McAfee and asked for to get FixMe.IT whitelisted inside the Undertaking form of the project.
In the event that you happen to utilize McAfee Undertaking Release antivirus and you’re wanting to begin a free trial of our remote desktop application, you have two choices to guarantee that FixMe.IT will work accurately in your surroundings:
Reinstall the antivirus and pick Standard Security mode amid the establishment procedure.
In the event that you can’t reinstall the system, go to Get to Assurance Properties and uncheck the accompanying settings that may meddle with FixMe.IT’s execution:
Hostile to Infection Most extreme Insurance => Shield reserved documents from watchword and email address take
Basic Most extreme Insurance => Anticipate programs enlisting as an administration
Normal Most extreme Security => Avoid HTTP correspondences
