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Unable to send Ctrl-Alt-Del command to the remote machine

Postat in Knowledge Base.

SYMPTOMS

The Ctrl-Alt-Del key combination is not sent to the remote computer after pressing Ctrl-Alt-Del in the Remote Control window.

CAUSE

The Ctrl-Alt-Del key combination cannot be captured and sent to the remote computer.

RESOLUTION

The Ctrl-Alt-Del command can be sent to the remote computer using one of the following methods:

  • Use the Ctrl-Alt-End key combination
  • Use the Ctrl-Alt-Del button located in the Remote Control window

CONFIGURATION

Operating Systems  Browsers
  • Windows XP (x86 and x64)
  • Windows Server 2003 (x86 and x64)
  • Windows Vista (x86 and x64)
  • Windows Server 2008 (x86 and x64)
  • Windows 7 (x86 and x64)
  • Microsoft Internet Explorer 6.0 or later
  • Mozilla Firefox 1.5 or later
  • Chrome 4 or later
  • SeaMonkey 2.x